FAQ
Quality
Alva Jewelry pieces are for the most part one of a kind and hand crafted by Alva. She uses only top quality materials and hand picks her gemstones and pearls. Her designs come from her own inspiration and observations. Although she makes what she likes and thinks is beautiful without following the latest fads; her pieces are timeless. Her goal is for you to have an emotional connection with the pieces you purchase.
Payment and Shipping
Since these are usually one of a kind pieces, you are purchasing what you see. Your order will be shipped within 3 business days by USPS. Taxes will be collected, but shipping is FREE to you in t.he continental United States. You may pay by credit card or Pay Pal. This is a secure site and your information will never be shared with ANYONE.
Personal Consultations
Do you have a favorite outfit that you can’t accessorize? Are you troubled with a particular neckline and what jewelry works well with it? Are you unsure what colors flatter your complexion?
Upload a photo of that dress or whatever you are concerned about with a short narrative and I will email back my opinion with suggestions from my jewelry line. I may even have a piece that I haven’t put online yet.
It never hurts to have another view.
Return Policy
Your personal satisfaction is guaranteed for all purchases.
We want wearing Alva Jewelry to be a lovely experience; therefore, you may return any unused, undamaged item for a full refund within 10 days. Shipping charges are not refunded. Merchandise must be accompanied by your original receipt and all original tags remain affixed to the merchandise.
Please contact us at alva@alvajewelry.com for a return authorization number and shipping instructions.